Twig AI

Twig AI is an AI platform designed for B2B customer support and success teams. It's trained on your company's documentation, knowledge base, and help center to automatically answer customer questions. The platform builds and launches AI agents and chatbots that learn from your help docs, past support tickets, and tutorials to generate accurate responses.

Twig AI semantically analyzes documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. The AI reviews thousands of documents and presents support agents with a customer-ready draft in approximately 6-10 seconds. The platform uses a hybrid approach combining AI with human review—agents can review the AI-generated response, make slight edits, and respond to customer tickets.

Twig AI's main features include AI Agents and Chatbots, which provide AI agents that field Tier 1 support questions and 24/7 website chatbots to deflect common questions before they become tickets. It also offers API Integration and Actions, allowing agents to perform actions by calling APIs for lookups like order status or account details. Citations and Transparency are included, as responses show where information came from to increase trustworthiness. There is Multi-Source Integration, enabling Twig to connect to over 30 data sources and integrate with popular tools such as ZenDesk and HelpScout. Quality Validation ensures every question and answer is validated on seven dimensions, detecting issues like hallucination, missing data, user feedback, and lacking answer quality. Finally, Data Privacy is maintained by sanitizing data to remove personally identifiable information (PII).

Twig AI can be trained on websites, files, built-in knowledge bases, and can create "synthetic" Q&As by analyzing past tickets. The platform supports several interfaces including web, in-app integrations, browser integrations, and ticketing tool integrations.

Twig AI offers three main pricing plans: Self Serve, Managed OnBoarding, and Managed Outcome. These plans vary in per-seat costs and included AI resolutions. The platform charges per-resolution fees, meaning once you exceed your plan's included AI resolutions, you'll incur additional charges per resolution, which can lead to unpredictable monthly bills during peak support periods.

The search results don't provide specific information about a free trial, though there's a mention of frequently asked questions about this on the Twig AI website.

Twig AI analyzes thousands of documents and presents a customer-ready draft in approximately 6-10 seconds.

Twig AI can reduce customer support costs by up to 30%. It streamlines customer support by automating repetitive questions, allowing human agents to focus on more complex issues. The platform enables agents to become more productive by automating tedious tasks and improving response quality. Additionally, Twig enables 2x faster response times to customer queries.

Yes, Twig AI boasts a user-friendly interface that caters to both tech-savvy individuals and those less familiar with AI tools. However, getting started involves booking demos and working with product experts, which can take days or weeks—a model suited for enterprise clients rather than smaller teams needing quick self-serve setup.

While Twig AI's primary focus is customer support, it has some versatility in other areas, including extracting valuable data for selling online, offering instant valuations, and facilitating fast payments.

User and AI feedback is captured across every interaction, triggering workflows to improve answer quality. The platform identifies questions that need attention, allows teams to take actions, review outcomes, and drive better answer quality daily.