Lorikeet

Lorikeet AI is an AI customer support platform designed to resolve complex customer problems rather than simply deflect them to humans. It's specifically built for regulated industries like fintech and healthtech, where accuracy is critical. Unlike basic chatbots that provide FAQ answers, Lorikeet mimics your best human agents by following the exact workflows and standard operating procedures they use.

Lorikeet's primary strength is handling tasks that typical chatbots struggle with. These include replacing lost credit cards, rescheduling flights, processing refunds, updating insurance policies, and processing payments. The system can log into multiple systems and take real actions within your infrastructure.

Rather than using simple retrieval-augmented generation (RAG) or purely agentic models, Lorikeet employs an "Intelligent Graph architecture"—a structured, rule-based system designed to prevent AI hallucinations. This deterministic approach ensures consistent ticket resolution instead of the AI creating new solutions for each similar problem.

As of October 2025, Lorikeet launched a "Team of Agents" platform enabling AI agents to collaborate across voice, chat, email, and SMS. This allows the system to call vendors, text doctors, and take action in the real world to solve customer issues.

The platform is built with escalation logic to hand tickets to human agents when appropriate, preventing frustrating AI loops and maintaining customer satisfaction.

Lorikeet integrates directly with your tools and systems, allowing it to check order statuses, process refunds in payment systems like Stripe, and access company knowledge bases. It can sync with helpdesks, wikis, Google Docs, and past tickets.

Lorikeet operates on a credit-based system. According to their 2025 pricing, simple FAQ answers use fewer credits (approximately 0.67 credits), complex workflow resolutions use more credits (approximately 1.25 credits), and the Start plan costs $500 per month and includes up to 750 resolutions, with features like email and chat support.

Lorikeet is optimized for Fintech customer support, Healthtech customer support, Ecommerce customer support, and any business with complex, regulated operations requiring precise handling.

Unlike traditional AI support solutions that rely on help center content and simple Q&A, Lorikeet follows your company's playbooks and SOPs to the letter. It reduces hallucinations by giving the language model only the specific, focused task it needs to complete at each step in a workflow, rather than expecting it to manage entire conversations. The platform also includes robust testing and simulation capabilities, allowing you to test the AI on thousands of past tickets before deployment, giving you a clear forecast of resolution rates and allowing you to review and tweak responses in a safe environment.

Lorikeet has secured significant investment, including a $9M funding round led by Blackbird VC alongside Square Peg, Skip Capital, and strategic angels.