Outverse

Outverse is an AI-powered customer support platform designed to autonomously handle and resolve up to 80% of complex customer support tickets. It leverages AI agents and internal copilots to automate ticket resolution, collect missing information, escalate issues, and provide real-time updates, allowing human support teams to focus on more complex tasks.

The key features include autonomous ticket resolution where AI agents independently resolve a significant portion of customer inquiries; intelligent hand-offs that seamlessly escalate complex issues to human agents when necessary; customizable AI models and playbooks to tailor AI behavior and workflows to align with company policies and operational needs; real-time performance insights and analytics to monitor AI agent performance and customer interaction patterns; integration with existing systems to operate within current customer support tools and processes; security and compliance which implements SOC 2 and ISO 27001 standards with encryption, suitable for regulated industries; and user management with granular access controls to maintain secure and compliant operations.

Outverse automates routine and complex support tasks, significantly reducing response times and human workload. By deflecting up to 80% of tickets, the platform enables teams to scale support without increasing headcount. Its AI agents follow predefined policies, handle multi-step workflows, and provide consistent communication aligned with company tone.

Outverse is particularly effective for regulated industries, companies with complex software products, and high-volume support teams. It supports scenarios such as billing and subscription changes, payment status inquiries, customer onboarding, and general customer service automation.

Outverse adheres to strong security protocols including SOC 2 and ISO 27001 compliance, encrypts data both at rest and in transit, and enforces custom policy guardrails for data handling. These features make it appropriate for industries with stringent data protection requirements.

The platform supports extensive customization, allowing businesses to train custom AI models, design multi-step playbooks and workflows, define policy constraints to control AI agent behavior, and align AI responses with brand communication styles.

To troubleshoot issues, users typically review AI playbook configurations, escalation rules, and real-time performance insights. They also have access to AI agent logs for diagnosing issues. Support is available through internal copilots or customer service teams to resolve persistent errors.

Outverse is designed to integrate with existing customer support tools and workflows, using AI agents that act across multiple systems to complete actions such as processing refunds, updating subscriptions, or sending notifications.

Outverse generally follows a subscription pricing model with tiered plans based on usage volume and feature sets. Custom enterprise pricing is available upon request.

While not explicitly documented, as a customer support platform, Outverse likely follows standard accessibility protocols to assist diverse users. Its AI-driven workflows may further help users with disabilities by simplifying interactions.