Duckie

Duckie is an AI support agent platform designed for B2B SaaS companies and technical teams. It goes beyond simply answering questions—it executes real actions like processing refunds, updating order statuses, filing bug reports, and resolving technical issues. Founded by Valerie Li and Joel Ritossa, Duckie connects to your company's knowledge sources to provide accurate, context-backed support in minutes.

Duckie connects to your team's knowledge repositories—including Slack, Jira, Confluence, Sentry, and other tools—to find relevant information and generate issue resolutions. When a support issue arises, Duckie responds in real-time with solutions and reference sources. The platform uses advanced AI frameworks and machine learning to analyze user queries and maintain an evolving understanding of your support and product ecosystem.

Duckie offers several key features including Knowledge Integration, which accesses your documents, help center, and internal knowledge for real-time, source-backed answers. The No-Code Workflow Builder allows users to create AI workflows by defining custom steps, triggers, and fallback paths without development expertise. Multi-Tool Actions enable the execution of real actions such as refunds, ticket creation, bug reports, and custom API integrations. With Omnichannel Deployment, Duckie can be launched on your website, Slack, Zendesk, Discord, or Microsoft Teams. Smart Escalation routes complex queries to human agents with full context. Log Investigation analyzes technical issues by examining logs, code changes, dashboards, and customer data. Additionally, Documentation Updates automatically keep your knowledge base current with learnings from issue resolutions.

Duckie can be deployed across multiple channels including web widgets, Slack, Discord, Microsoft Teams, and Zendesk. It also integrates with support tools like Intercom and works with systems across fintech, dev tools, SaaS, and e-commerce.

Duckie automates repetitive support tasks including password resets, order tracking, account updates, refund processing, ticket triage, bug report filing, and technical investigations. It also handles post-mortems, status updates, and documentation maintenance.

Yes, Duckie is self-hosting friendly and can be deployed on your own cloud infrastructure including AWS, GCP, or Azure for complete data control and scalability.

Duckie includes data encryption at rest and in transit, with security measures built into its infrastructure.

For complex queries, Duckie includes smart escalation and routing capabilities that automatically direct issues to the appropriate human agent while attaching full context. This ensures customers receive proper support while keeping your team efficient.

Duckie provides reporting on deflection rate, resolution time, and saved agent hours, allowing you to measure the impact of automation on your support operations.

Yes, Duckie includes multi-language support to serve global customer bases.

Support teams can build and deploy AI agents with Duckie in minutes without requiring coding knowledge. The platform's no-code workflow builder makes setup fast and straightforward.